Returns & Exchanges Policy – Reflectstudio.pk

At Reflectstudio.pk, we want you to feel confident and happy with every purchase. If something isn’t quite right, here’s how we handle exchanges, returns, and refunds:

1. Exchanges (Within Pakistan)

• Eligibility: You can request an exchange within 7 days of delivery. Each order is eligible for one exchange only.

• Condition: Items must be unused, unwashed, unaltered, and returned with original tags intact.

• Process: Customers are responsible for shipping the item back to the address provided by Reflectstudio.

• Non-Exchangeable: Items purchased on sale/discount cannot be exchanged.

2. Returns & Refunds (Within Pakistan)

• Defective or Incorrect Items:

  • Must be reported within 7 days of delivery.

  • Customers should share clear photos/videos via WhatsApp at +92 339-3334455.

  • Items must meet eligibility criteria (unused and with tags).

• Wrong or Missing Items:

  • Must be reported within 24 hours of delivery, along with order details and proof.

• Refund Method:

  • Refunds are issued as store credit (voucher code), redeemable on our website.

  • Cash refunds are not available.

  • COD orders are also not eligible for monetary refunds; only store credit will be provided.

• Shipping Fees: These are non-refundable and must be covered by the customer.

3. International Orders

• Exchanges: Not available for international orders.

• Defective or Incorrect Items: Customers should report the issue with photos/videos. In most cases, the item will not need to be returned.

• Refund Method: Either store credit or a refund (decided at Reflectstudio’s discretion) will be provided.

• Duties & Shipping Fees: Non-refundable and the responsibility of the customer.

Our goal is to ensure a smooth shopping experience while maintaining fairness for all customers.